We hope that all of our customers are happy with their purchases. If you are not happy with your purchase, or if the product we deliver is not what you ordered or is defective or damaged, please let us know at email@example.com as soon as possible and we will provide a refund or replacement in accordance with our Returns Policy.
International Returns Policy
We are happy to refund any purchases within 14 working days from receipt. To return an item you must contact our customer services at firstname.lastname@example.org to obtain a Returns Number which must be included with your return. All returns must be sent via registered mail, in their original condition, to the address below.ATHEIST / berlin
c/o Olapa GmbH
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
Free Postage on Returned Items
We would like to be able to offer free postage on the return of any items from locations within the EU, however we are not yet in a position to do so, partly because we are a fledgling operation and very much hopeful that we'll have enough money to still be operational 3 months from now. But also due to anticipated problems with fraud and sabotage. We will endeavor to overcome these issues and to implement a free returns policy as some future date.
Every so often mistakes will happen, but we will so our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at email@example.com, and we will look into it. Please include your order reference at all times when e-mailing our customer services.